Terms of Service

Last updated: February 13, 2026

1. Scope and Provider

These Terms of Service ("Terms") govern your use of BlitzClaw, an AI assistant deployment service provided by:

2M Ventures UG (haftungsbeschränkt)
Hohenstaufenstr. 22, 10779 Berlin, Germany
("we", "us", "BlitzClaw")

By using BlitzClaw, you agree to these Terms. If you do not agree, do not use the service.

2. Consumers and Business Customers

These Terms apply to consumers (Verbraucher, § 13 BGB) and business customers (Unternehmer, § 14 BGB). For consumers, mandatory consumer protection rules apply. For business customers, the extended limitations of liability and indemnification provisions set out in these Terms apply.

3. Experimental Software — Use at Your Own Risk

4. Service Description

BlitzClaw provides cloud-hosted AI assistant instances. Each instance runs on dedicated infrastructure and connects to messaging platforms (currently Telegram). The AI capabilities are powered by third-party AI models.

5. Payment and Merchant of Record

Important: All payments for BlitzClaw subscriptions are processed by Polar.sh ("Polar"), acting as Merchant of Record. When you subscribe to BlitzClaw:

• You enter into a payment contract directly with Polar
• Polar handles all billing, invoicing, tax collection, and payment processing
• Polar's terms of service and privacy policy apply to payment processing
• Refund requests are handled according to Polar's policies and our Refund Policy

We provide the technical service; Polar handles the commercial transaction.

6. Third-Party AI Processing — Anthropic

⚠️ Important Notice: BlitzClaw uses AI models provided by Anthropic, PBC ("Anthropic"). All content you send to or through your AI assistant — including messages, files, and any data the assistant accesses — is transmitted to and processed by Anthropic's systems.

By using BlitzClaw, you acknowledge and agree that:

• Your conversation data is sent to Anthropic for AI processing
• Anthropic's Acceptable Use Policy applies to your use
• Anthropic's Privacy Policy governs how Anthropic handles your data
• Anthropic may retain and use data as described in their policies
• You are responsible for ensuring your use complies with Anthropic's policies

We have no control over Anthropic's data handling practices. Review their policies before use.

7. Prohibited Content and Use

You must not use BlitzClaw to create, process, store, or distribute:

• Child sexual abuse material (CSAM) or any sexualized content involving minors
• Content promoting terrorism, violence, or incitement to hatred
• Non-consensual intimate imagery
• Content infringing third-party intellectual property rights
• Malware, phishing content, or tools for cyberattacks
• Fraudulent or deceptive content designed to mislead
• Illegal goods or services
• Content violating applicable laws in Germany, the EU, or your jurisdiction

We may suspend or terminate your account immediately and without notice for violations. We may report illegal content to law enforcement where required by law.

8. Your Responsibilities

You are solely responsible for:

• All content you create, upload, or process through your instance
• Ensuring your use complies with applicable laws
• Maintaining the security of your account credentials
• Any secrets, API keys, or credentials you store in your instance
• How you use the AI assistant's outputs

9. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to Section 2:

• For business customers, BlitzClaw is provided "as is" and without warranties of any kind
• We are not liable for AI outputs, their accuracy, or fitness for any purpose
• We are not liable for data loss, service interruptions, or security breaches
• We are not liable for indirect, incidental, special, or consequential damages
• For business customers, our total liability is limited to the fees you paid in the 3 months before the claim

The above limitations do not apply to liability for damages arising from injury to life, body, or health; to liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit); or to liability for breach of essential contractual duties (Kardinalpflichten). In case of a breach of essential contractual duties, liability is limited to the foreseeable, typical damage. For consumers in the EU, statutory warranty rights remain unaffected.

10. Indemnification

If you are a business customer, you agree to indemnify and hold harmless 2M Ventures UG from any claims, damages, or expenses arising from your use of the service, your content, or your violation of these Terms or applicable law. This indemnification obligation does not apply to consumers (Verbraucher).

11. Service Availability

We do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue features with reasonable notice where possible. For planned maintenance, we will notify active users in advance.

12. Termination

You may delete your account at any time via the "Danger Zone" section in your dashboard. Account deletion will:

• Immediately terminate and delete your BlitzClaw instance and all associated data
• Cancel your subscription (cancellation takes effect at the end of your current billing period)
• Permanently delete your account data from our systems

This action is irreversible. You are responsible for exporting any data you wish to keep before deletion; we do not provide export tools.

We may terminate or suspend your account immediately for:

• Violation of these Terms or applicable law
• Prohibited content or use
• Non-payment
• At our discretion, with 30 days notice for other reasons

13. Right of Withdrawal (Consumers)

If you are a consumer in the EU, you have a statutory right to withdraw from this contract within 14 days from the conclusion of the contract (i.e., from successful registration/subscription), without giving any reason. To exercise your right of withdrawal, you can contact us by email at support@blitzclaw.com.

To exercise your right of withdrawal, you may use the following model form (but it is not obligatory):

To: 2M Ventures UG, Hohenstaufenstr. 22, 10779 Berlin, Germany / support@blitzclaw.com I hereby withdraw from my contract for the BlitzClaw service. Ordered on / Received on: [date] Name: [your name] Address: [your address] Date: [today] Signature (only for paper): ___________

By clicking "Subscribe" or "Start", you expressly request that we begin providing the digital service immediately. You acknowledge that you lose your right of withdrawal once the digital service has been fully provided, or that you will owe a proportionate amount for services already performed if you withdraw before full performance.

14. Changes to Terms

We may update these Terms for valid reasons, such as legal changes, security updates, or changes to the service. "Material changes" are changes that affect the price, the core functionality of the service, your rights or obligations, or the scope of liability.

We will notify you of material changes by email at least 14 days before they take effect. If you are a consumer and a material change is unfavorable to you, you have the right to terminate the contract before the effective date. If you continue using the service after the effective date, the updated Terms apply.

15. Governing Law and Jurisdiction

These Terms are governed by German law. For consumers in the EU, mandatory consumer protection laws of your country of residence apply where they provide greater protection.

Disputes shall be resolved in the courts of Berlin, Germany, unless mandatory law requires otherwise for consumer disputes.

16. Severability

If any provision of these Terms is found invalid, the remaining provisions continue in full force. The invalid provision shall be replaced with a valid provision that most closely achieves the original intent.

17. Contact

For questions about these Terms:
Email: support@blitzclaw.com
Address: 2M Ventures UG, Hohenstaufenstr. 22, 10779 Berlin, Germany